Shipping Policy

All VOLTEX orders are processed and dispatched within 1 business day of payment confirmation. Orders placed before 3:00 PM IST on a business day are typically picked, packed, and handed to our courier partner the same day.

Orders placed after 3:00 PM IST, on weekends, or on public holidays will be dispatched on the next working business day.

Once your order is dispatched, you will receive an email confirmation containing your tracking number and a link to track your shipment in real time. This email is sent automatically and usually arrives within 30 minutes of dispatch.

We currently ship across all serviceable pin codes in India. Delivery is handled through our trusted courier partners including Delhivery, Blue Dart, and DTDC depending on your location.

Delivery windows are estimates, not guarantees. Remote pin codes and areas with limited courier coverage may experience delays of 1–2 additional business days. We will always notify you if there is a significant delay to your order.

Every VOLTEX order includes full shipment tracking at no additional cost. Once your order is dispatched, you will receive an automated email containing:

Your unique tracking number · A direct link to the courier's tracking page · Estimated delivery date · Courier partner name and contact details

Tracking information may take up to 6–12 hours to become active on the courier's system after dispatch. If your tracking link shows no movement after 24 hours of receiving the dispatch email, please contact us and we will investigate immediately.

While we aim to meet every estimated delivery window, some circumstances are outside our control. Delays may occur due to:

National or regional public holidays · Extreme weather conditions · Courier partner network disruptions · High volume periods (festival seasons, sale events) · Incorrect or incomplete delivery address provided at checkout

If your order has not arrived within 10 business days of the estimated delivery date, please contact us. We will raise an investigation with the courier and, if the shipment is confirmed lost, we will send a replacement or issue a full refund within 5 business days of the investigation conclusion.

If you need to change your delivery address after placing an order, please contact us as soon as possible. We can update your address only if the order has not yet been dispatched.

Once a shipment has been dispatched, we are unable to change the delivery address. If the package is returned to us by the courier due to an incorrect address, we will contact you to arrange redelivery. Redelivery shipping charges will apply in this case.

In the rare event that your order arrives damaged or does not arrive at all, we will make it right. Here is exactly what to do:

We offer a 30-day no-questions-asked return policy. If you are not satisfied with your VOLTEX for any reason, you can return it within 30 days of delivery for a full refund.

To initiate a return, email us at support@voltex.in with your order number and reason for return. We will send you a prepaid return shipping label within 1 business day.

Refunds are processed within 5–7 business days of us receiving your return. The refund will be issued to your original payment method. Bank processing times vary — most refunds appear within 3–5 additional business days after we process them.

For warranty claims (product failure within 1 year of purchase), please see our Warranty Policy. Warranty replacements are shipped free of charge.

Have a question about your shipment, need to change an address, or dealing with an issue? We respond to every message within 24 hours, seven days a week.